Customer Service Representative
Location: Buffalo, NY


Position Description
NOW HIRING – PART TIME AND FULL TIME CUSTOMER SERVICE REPRESENTATIVES

Now Accepting Applications for Customer Service Representatives

At TentandTable.com, our Customer Service Representative (CSR) is responsible for providing professional and unsurpassed customer service to each of our customers. The CSR is the first point of contact for our customers, and in this role, the CSR will provide relevant information about TentandTable and products, respond to all customer inquiries, and provide a friendly and encouraging customer experience.

Our most successful seasonal CSR’s are self-motivated individuals with upbeat, outgoing personalities, and excellent communications skills. They enjoy fast-paced environments, are incredible at multi-tasking, and offer friendly and encouraging service to all that reach out to our company.

If you would like to be part of a dynamic team, start the process by completing this online application. We offer regular part time and full time employment to high performing associates that would like to stay on. Join to earn additional income or to be part of something fun and exciting!

We will be hosting phone interviews over the next two weeks.

Customer Service Representative Responsibilities:

Must have great written and verbal communication skills along with an upbeat, positive personality. We can help you learn the rest!

Welcome Calls
Greet each customer that calls with courtesy and professionalism
Answer questions immediately when possible
Assign customer to sales representatives using the Customer Service Chart

Online Checkout
Provide an efficient and friendly checkout experience for customers
Answer questions about shipping and tracking

Bonus Points (If you have any of these skills or experiences. Please discuss if we schedule an interview):
Experience with Google Docs and Sheets
Experience with Excel
Experience with and CRM Software (Customer Relationship Manager)
Social media experience (use and knowledge of any social media platforms)
Online shopping experience
Selling anything online (eBay, Amazon, Offer Up , Let it Go etc..)
Other Duties and Responsibilities:
Follow-up with customers regarding special orders, out of stock items, and their order experience
Assist in maintaining accurate information on all selling channels

Physical
Ability to lift and/or move up to 10 pounds, climb, balance, kneel, crouch, bend, twist, and stand

Part Time and Full Time Available


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